1
visibility
What is the purpose of the ‘relationship management’ practice?
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A
To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors
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B
To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels
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C
To align the organization’s practices and services with changing business needs
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D
To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
What is the purpose of the 'relationship management' practice?