1

Dion Training Solutions has decided to create an online course for the ITIL 4 Foundation exam. The company developed their curriculum and then invited 50 students to participate in live training to determine if the training was effective. During the training, some students didn’t understand the concept of the service value chain, so the instructor rewrote that portion of the curriculum. Which guiding principle is being demonstrated by this approach to curriculum development?

  • A

    Focus on value

  • B

    Collaborate and promote visibility

  • C

    Optimize and automate

  • D

    Progress iteratively with feedback

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