What is the purpose of the ‘relationship management’ practice?
To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors
To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels
To align the organization’s practices and services with changing business needs
To minimize the negative impact of incidents by restoring normal service operation as quickly as possible
What is the purpose of the 'relationship management' practice?