What is the purpose of the ‘relationship management’ practice?

  • A

    To reduce the likelihood and impact of incidents by identifying actual and potential causes of incidents, and managing workarounds and known errors

  • B

    To establish and nurture the links between the organization and its stakeholders at strategic and tactical levels

  • C

    To align the organization’s practices and services with changing business needs

  • D

    To minimize the negative impact of incidents by restoring normal service operation as quickly as possible

What is the purpose of the 'relationship management' practice?

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