1

What is the definition of a service?

  • A

    The means by which an organization is directed and controlled

  • B

    A set of specialized organizational capabilities for enabling value to customers

  • C

    A method for visualizing work, identifying potential blockages and resource conflicts,
    and managing work in progress

  • D

    A means of enabling value co-creation by facilitating outcomes that customers want to
    achieve, without the customer having to manage specific costs and risks

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