What is the purpose of the ‘incident management’ practice?

  • A

    Supporting the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner

  • B

    Ensuring that services deliver agreed levels of availability or that change can be assessed

  • C

    Ensuring that all an organization’s projects are successfully delivered

  • D

    Minimizing the negative impact of incidents by restoring normal service operation as quickly as possible

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