1
What is the purpose of the ‘monitoring and event management’ practice?
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A
Supporting the agreed quality of a service by handling all pre-defined, user-initiated service requests in an effective and user-friendly manner
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B
Systematically observing services and service components and recording and reporting selected changes of state identified as events
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C
Minimizing the negative impact of incidents by restoring normal service operation as quickly as possible
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D
Ensuring that all an organization’s projects are successfully delivered